This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of services and refunds provided by Maruma Consultancy. Please read this policy carefully before making any payments or enrolling in any of our services.

Cancellation and Refund Policy

  1. Cancellation of Services:

    • Prior to Service Commencement:
      • If you cancel your enrollment before the commencement of the service, we will refund the full amount paid, minus any non-refundable fees or processing charges.
    • Post Service Commencement:
      • Once the service has commenced, cancellation is not possible.

  2. Refund Policy:

    • Refund Eligibility:
      • Refunds will only be considered in cases of unforeseen circumstances or technical difficulties that significantly impact the delivery of the service.
    • Refund Process:
      • If a refund is approved, it will be processed within [number] business days.
      • The refund will be issued to the original payment method used for the purchase.
    • Non-Refundable Fees:
      • Certain fees, such as processing fees or non-refundable deposits, may not be eligible for a refund.

Exceptions to the Policy

  • Force Majeure Events:
    • In cases of force majeure events such as natural disasters, pandemics, or other unforeseen circumstances beyond our control, we may modify or cancel services. In such cases, we will provide reasonable notice and may offer alternative arrangements or refunds, as applicable.
  • Violation of Terms of Service:
    • If you violate any of the terms of service, we reserve the right to cancel your enrollment without a refund.

Contact Information:

 

Please note that this Cancellation and Refund Policy is subject to change. We encourage you to review the latest version before making any decisions.